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Job Features

Job Title

Salesforce Administrator Specialist

Job Requisition

ASAP

Job Type

This role is permanent, subject to Philippine Labor Law’s Probation and Regularization standards.

Job Overview

We are hiring a skilled Salesforce Administrator Specialist to join our growing team! This is a full-time position. This will be a remote position. This position will focus on managing client’s Salesforce platform and ensure that our organization maximizes its capabilities. The ideal candidate will possess a strong understanding of Salesforce best practices and a passion for enhancing user experience and driving productivity through effective use of the Salesforce ecosystem.

Responsibilities

  • Create, manage, and support user accounts, profiles, and permissions to ensure the right access levels. 

  • Maintain data integrity through regular audits, data cleansing, and deduplication efforts. 

  • Configure Salesforce applications, including custom objects, fields, page layouts, and record types to align with business requirements. 

  • Develop and maintain reports and dashboards to provide actionable insights for stakeholders. 

  • Provide training and support to end-users, ensuring they can effectively utilize the platform to meet their needs. 

  • Oversee system updates and releases and manage sandbox environments for testing and development. 

  • Utilize tools like Process Builder, Flow, and Workflow Rules to automate business processes and improve efficiency 

  • Work closely with cross-functional teams to gather requirements, troubleshoot issues, and implement solutions. 

  • Maintain comprehensive documentation of system configurations, processes, and user manuals. 

  • Configure Salesforce CPQ modules, including product setup, pricing rules, discount management, and quote templates, adhering to best practices for scalability and performance. 

  • Optimize and manage Case Management processes, including case lifecycle management, service level agreements (SLAs), and customer service automation within Salesforce. 

Qualifications

  • Education: Prefer a bachelor's degree in computer science, Information Technology and/or relevant related experience 

  • Experience: 2+ years of experience as a Salesforce Administrator or in a similar role. 

  • Experience: 1+ years of experience with Salesforce CPQ configuration, including product rules, pricing models, quoting, and contract management 

  • Certifications: Salesforce certifications such as: Salesforce Administrator Certification (ADM 201) is preferred. 

  • Technical Skills: Proficient in Salesforce configuration, data management, and reporting tools; familiarity with Apex and Visualforce including classic and lightening versions. 

    Skills and Abilities: 

  • Strong analytical skills with the ability to troubleshoot issues and identify solutions effectively. 

  • Excellent verbal and written communication skills, with the ability to convey technical concepts to non-technical stakeholders. 

  • Ability to work collaboratively in a team-oriented environment 

What’s in store for you?

  • Long-term stability and 100% remote  

  • Competitive pay 

  • Medical insurance 

  • Night Shift Differential 

  • Work from Home Allowance 

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